Blog
Notes on keeping production reliable.
Practical writing on incident response, on-call, alerting, and status communication.
MTTA vs. MTTR: What They Measure and How to Improve Each
MTTA and MTTR both measure incident response speed, but at different stages. Here is what each one tracks, how to measure it, what drives it, and practical ways to improve both.
Incident Severity Levels: Defining SEV-1, SEV-2, and SEV-3
Severity levels match response effort to real impact. Here is how to define SEV-1, SEV-2, and SEV-3 by customer impact, an example matrix, and how to keep classification consistent under pressure.
How to Reduce Alert Fatigue: Practical Tactics That Work
Alert fatigue sets in when responders are buried under noisy, non-actionable pages. Here are practical tactics — grouping, deduplication, service mapping, ownership routing, and threshold tuning — to fix it.
Status Page Best Practices: Communicating During Incidents
A status page is how you keep customers informed when things break. Here are the best practices that build trust: the right components, a steady update cadence, plain language, posting from the incident, and honest maintenance windows.
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