On-call & escalations
Reach the responder responsible for the affected service.
Connect ownership, schedules, rotations, escalation policies, and acknowledgments so an incident reaches the right person — and escalates automatically when it is not acknowledged.
Free plan available · no credit card required
- Schedules
- Rotations
- Escalation
- Acknowledgment
- Coverage
Escalation policy · Payments
- L1 Acknowledged
A. Rivera
Primary on-call
- L2 Standby
J. Okafor
Secondary (after 5 min)
- L3 Standby
P. Nadeau
Team lead (after 15 min)
This week’s rotation
The problem
The wrong person paged is time the incident keeps running.
- Pages reach people who cannot act on them
- Unacknowledged alerts stall instead of escalating
- Coverage gaps and burnout are invisible until an incident
How it works
Ownership decides who gets paged.
- Step 1
Build schedules
Create rotations that keep services covered, including nights and weekends.
- Step 2
Define escalation
Set primary, secondary, and backup responders with clear escalation timing.
- Step 3
Route through the service
Incidents page the on-call responder for the affected service automatically.
- Step 4
Escalate on silence
If no one acknowledges, the incident escalates to the next responder in the policy.
What you get
Everything in on-call & escalations, in one place.
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On-call schedules
Manage rotations so every service has coverage around the clock.
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Rotations & roles
Assign primary, secondary, and tertiary responders by availability and expertise.
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Escalation policies
Escalate automatically to backups when the primary responder is unavailable.
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Acknowledgment tracking
Track who acknowledged an incident and when for accountability.
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Coverage visibility
See the schedule at a glance and spot gaps before they become incidents.
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Responder notifications
Notify the on-call responder when an incident is routed to their service.
Escalation policy · Payments
- L1 Acknowledged
A. Rivera
Primary on-call
- L2 Standby
J. Okafor
Secondary (after 5 min)
- L3 Standby
P. Nadeau
Team lead (after 15 min)
This week’s rotation
In the product
Built around the service, not a disconnected dashboard.
Related capabilities
Incident Management
Coordinate severity, ownership, responders, impact, activity, and resolution in a single incident record — so the response has structure instead of a scramble across chat threads.
ExploreAlert Management
Group, classify, map, and route alerts with operational context, so a stream of raw notifications becomes a clear signal about the services that are actually affected.
ExploreService Catalog
A service connects its owners, dependencies, monitors, incidents, escalation policy, and reliability targets — so the operational context an incident needs is already in place before it begins.
ExploreFAQ
Frequently asked questions
How does routing decide who to page?
What happens if no one responds?
Can I see coverage gaps ahead of time?
Make the next incident easier to detect, own, and resolve.
Bring on-call & escalations into one connected incident workflow with EverUptime.
Free plan available · no credit card required