Incident management
Move every incident from signal to resolution in one timeline.
Coordinate severity, ownership, responders, impact, activity, and resolution in a single incident record — so the response has structure instead of a scramble across chat threads.
Free plan available · no credit card required
- Severity
- Ownership
- Responders
- Impact
- Timeline
- Resolution
- Monitor failure verified 14:02
payments-gateway failed 3/3 checks
- Incident opened · SEV-2 14:02
Routed to Payments team
- Paged on-call 14:03
A. Rivera acknowledged in 41s
- Status update posted 14:11
Payments component → Degraded
- Resolved 14:38
Root cause + follow-ups recorded
The problem
Response context is scattered the moment it matters most.
- Severity and ownership are debated instead of assigned
- The timeline of what happened is reconstructed after the fact
- Handoffs lose context between responders and shifts
How it works
One consistent response, every time.
- Step 1
Open the incident
Created from a verified monitor failure, an inbound alert, or a manual declaration.
- Step 2
Set severity & ownership
Classify impact and assign the responsible service and responders.
- Step 3
Coordinate the response
Track actions, updates, and impact as a single running timeline.
- Step 4
Resolve & record
Close the incident with its history, root cause, and follow-up actions preserved.
What you get
Everything in incident management, in one place.
-
Severity & priority
Classify incidents consistently so effort matches real business impact.
-
Ownership & responders
Tie each incident to the owning service and the people responding to it.
-
Unified timeline
Capture actions, status changes, and updates in one chronological record.
-
Impact tracking
Record which services and customers are affected as the picture develops.
-
Coordinated updates
Keep responders and stakeholders aligned without duplicating status work.
-
Post-incident learning
Preserve the timeline, root cause, and action items for the next response.
- Monitor failure verified 14:02
payments-gateway failed 3/3 checks
- Incident opened · SEV-2 14:02
Routed to Payments team
- Paged on-call 14:03
A. Rivera acknowledged in 41s
- Status update posted 14:11
Payments component → Degraded
- Resolved 14:38
Root cause + follow-ups recorded
In the product
Built around the service, not a disconnected dashboard.
Related capabilities
On-Call & Escalations
Connect ownership, schedules, rotations, escalation policies, and acknowledgments so an incident reaches the right person — and escalates automatically when it is not acknowledged.
ExploreStatus Pages
Connect operational incidents to clear public communication, so a status update is part of the response — not a second, manual copy of it maintained somewhere else.
ExploreService Catalog
A service connects its owners, dependencies, monitors, incidents, escalation policy, and reliability targets — so the operational context an incident needs is already in place before it begins.
ExploreFAQ
Frequently asked questions
How do incidents get created?
Does EverUptime keep a record after resolution?
Can I classify incidents by severity?
Make the next incident easier to detect, own, and resolve.
Bring incident management into one connected incident workflow with EverUptime.
Free plan available · no credit card required