Skip to content

Service catalog

Give every production service an owner and operational context.

A service connects its owners, dependencies, monitors, incidents, escalation policy, and reliability targets — so the operational context an incident needs is already in place before it begins.

Catalog your services Book a demo

Free plan available · no credit card required

  • Owners
  • Dependencies
  • Monitors
  • Incidents
  • Escalation
  • Targets

Service

checkout-api

Degraded
  • Owner Payments team
  • Depends on ledger-db · card-vault
  • Monitors 4 checks · 30s
  • Escalation Primary → Backup
  • Open incident SEV-2 · elevated latency
  • Status component Payments · Degraded

The problem

Ownership questions surface at the worst possible time.

Without a service model, an incident starts with a search: who owns this, what depends on it, which monitor caught it, and what is the escalation path.
  • Ownership is tribal knowledge, not a recorded fact
  • Dependencies are discovered during the incident, not before
  • The same service is monitored and paged inconsistently

How it works

The service is the center of everything.

  1. Step 1

    Define the service

    Register the service and assign its owning team and responders.

  2. Step 2

    Map dependencies

    Record what the service depends on and what depends on it.

  3. Step 3

    Attach monitors & policy

    Connect its uptime checks and escalation policy to the service itself.

  4. Step 4

    Carry context into incidents

    Every incident inherits the service’s owner, dependencies, and policy automatically.

What you get

Everything in service catalog, in one place.

  • Clear ownership

    Every service has an accountable team and responders on record.

  • Dependency mapping

    Model how services relate so blast radius is understood in advance.

  • Connected monitors

    Monitors attach to the service they protect, not to an orphaned dashboard.

  • Escalation policy

    The service’s escalation path is defined once and reused for every incident.

  • Reliability targets

    Track SLA/SLO targets against the service so posture is visible over time.

  • Incident history

    See the incidents a service has experienced and how it recovered.

Service

checkout-api

Degraded
  • Owner Payments team
  • Depends on ledger-db · card-vault
  • Monitors 4 checks · 30s
  • Escalation Primary → Backup
  • Open incident SEV-2 · elevated latency
  • Status component Payments · Degraded

In the product

Built around the service, not a disconnected dashboard.

A service connects its owners, dependencies, monitors, incidents, escalation policy, and reliability targets — so the operational context an incident needs is already in place before it begins.

Related capabilities

Incident Management

Coordinate severity, ownership, responders, impact, activity, and resolution in a single incident record — so the response has structure instead of a scramble across chat threads.

Explore

On-Call & Escalations

Connect ownership, schedules, rotations, escalation policies, and acknowledgments so an incident reaches the right person — and escalates automatically when it is not acknowledged.

Explore

Uptime Monitoring

Monitor the critical paths your users depend on and turn a verified failure into operational action — connected to the service that owns it, not an isolated red dot on a dashboard.

Explore

FAQ

Frequently asked questions

What is a service in EverUptime?
A service is the central object that connects owners, dependencies, monitors, incidents, escalation policy, and reliability targets.
Why model dependencies?
Recording what a service depends on — and what depends on it — means blast radius and likely impact are understood before an incident, not during it.
How does the catalog speed up response?
Because ownership and escalation live on the service, every incident inherits that context automatically instead of starting from a search.

Make the next incident easier to detect, own, and resolve.

Bring service catalog into one connected incident workflow with EverUptime.

Catalog your services Book a demo

Free plan available · no credit card required