Support
Help when you need it.
Whether you’re adding your first monitor or standardizing incident response across teams, we’ll help you get there.
FAQ
Support questions
How do I get help while setting up?
Start with our guides and glossary, then reach the team by email. Business and Enterprise plans include priority support, and Enterprise includes onboarding assistance.
What are your support hours?
We respond to email support during business hours. Response times improve with plan level; talk to us if you need a specific support commitment.
Where do I report a bug or request a feature?
Email us with the details — reproduction steps for bugs, and the problem you are trying to solve for feature requests. Real feedback shapes the roadmap.